Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return.
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Position Title:Certified Pharmacy Technician
Enterprise Job Code:
Position Reports To:Store Management
Profile last updated:April 29, 2014
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Essential Job Functions:
Promote trust and respect among associates
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
Label, stock and inventory department merchandise
Report product ordering/shipping discrepancies to the department manager
Display a positive attitude
Recognize company insurance programs
Demonstrate ability to operate computer system
Input data accurately into the pharmacy system
Adhere to all state and federal guidelines concerning restrictions on drug and procedures
Adhere to all local, state and federal health and civil code regulations
Ensure compliance with all state, county and local weights and measures laws and labeling requirements
Gather and record information needed to fill prescriptions
File written prescriptions forms after prescriptions are dispensed
Help pharmacists prepare prescriptions by counting or pouring medications, labeling containers, and pricing prescriptions
Process insurance forms and verify payments
Maintain cleanliness of counter and work areas on a continuous basis
Take medication to shelves
Receive refill requests from patients over the phone
Obtain patient health information
Develop knowledge about over-the-counter drugs and answer customer questions in accordance with federal guidelines. (Only licensed Pharmacists may recommend over-the-counter drugs)
Place completed prescriptions in the appropriate pick-up area
Ensure favorable department image to customers by maintaining a clean, attractive and friendly department
Observe shift operating hours at all times as scheduled or assigned
Adheres to all HIPPA Regulations and upholds Patient Privacy rules
Understand the store’s layout and be able to locate products when requested by customer
Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
Notify management of customer or employee accidents
Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
Must be able to perform the essential functions of this position with or without reasonable accommodation
Some of the behaviors needed to successfully perform this position are:
Puts the Customer First- Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.
Communicates Effectively and Candidly- Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.
Achieves Results Through Teamwork –Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.
Leads Through Positive Influence –Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust.
Coaches and Develops Others- Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.
Leads Change and Innovation -Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.
Executes with Excellence -Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.
Provides Clear and Strategic Direction- Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.
Safety Awareness-Identifying and correcting conditions that affect employee safety; upholding safety standards.
Minimum Position Qualifications:
High School Diploma or Equivalent
Board Certified (PTCB Certified Technician)
Arizona State Board of Pharmacy Certified Technician License
Ability to handle stressful situations
Effective communication skills
Knowledge of basic math
Desired Previous Job Experience
Retail pharmacy experience
Second language (speaking, reading and/or writing)